Shipping and Delivery

Shipping Policy

Last Updated: September 1, 2026

At CoreShe, we want your order to arrive safely and with as little waiting as possible. This Shipping Policy explains how we process, ship, track, and handle delivery issues for orders placed through coreshe.shop.

Order Confirmation and Changes

After placing your order, you will receive an order confirmation email containing your order number and purchase details.

If you need to change or cancel your order, please contact us at support@coreshe.shop within 1 hour of placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has been prepared for shipment, changes or cancellations may no longer be possible.

Order Processing

Most in-stock orders are processed and prepared for shipment within 1–2 business days after the order is placed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During new product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

Pre-order items follow the estimated availability date shown on the individual product page and are not subject to the standard processing timeframe.

Where We Ship From

CoreShe orders may be fulfilled from either our Shenzhen fulfillment location or our Hong Kong fulfillment location, depending on product availability, destination, inventory allocation, and the shipping service selected.

Shenzhen Fulfillment Location

Room 3706B, West Tower, Galaxy Twin Towers
No. 8 Yaxing Road, Bantian Subdistrict
Longgang District, Shenzhen
Guangdong, China

Hong Kong Fulfillment Location

RM 322 UNIT 3, 18/F, BLOCK A
HANG WAI IND CENTRE
6 KIN TAI STREET
TUEN MUN, HONG KONG

The shipping origin shown on your parcel or tracking information may therefore be either Shenzhen, China or Hong Kong.

For orders containing multiple products, items may occasionally be shipped separately if they are stocked at different fulfillment locations. If this happens, you may receive more than one tracking number.

Please note: Our fulfillment locations are not automatically return addresses. Do not send a return to either address unless our Customer Support team has provided return instructions.

Shipping Methods and Estimated Delivery Times

We currently offer international shipping, including shipping to the United States.

Estimated delivery times begin after your order has been dispatched, not from the date the order was placed.

United States

Standard Shipping

Estimated delivery:

7–20 business days

In some cases, delivery may take up to 30 business days due to customs processing, carrier delays, peak shipping periods, severe weather, or other circumstances outside our direct control.

Expedited Shipping

Where available, expedited delivery is generally estimated at:

4–14 business days

Available shipping methods and the most current estimated delivery timeframe will be displayed at checkout.

Other International Destinations

Standard international delivery generally takes approximately:

7–30 business days

Delivery times vary depending on the destination, local customs procedures, and the final-mile carrier.

All delivery estimates are provided in good faith but are not guaranteed delivery dates.

Shipping Rates

Shipping charges are calculated based on factors such as:

  • Delivery destination
  • Package size and weight
  • Shipping method
  • Current shipping promotions

The exact shipping charge will be displayed at checkout before payment.

From time to time, CoreShe may offer free shipping when an order reaches a specified purchase amount. Any applicable free-shipping threshold will be displayed on our website, cart, or checkout page.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for tracking information to become active.

Because many CoreShe orders are shipped internationally, tracking information may not update immediately while the package moves between the international carrier and the local delivery carrier.

You can use the tracking information provided in your shipping confirmation email to follow the progress of your package.

Delivery Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP or postal code
  • Country
  • Phone number

If you notice an error after placing your order, contact support@coreshe.shop as soon as possible.

Once an order has been processed or shipped, we may no longer be able to change the delivery address.

If a package is returned because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply before the order can be resent.

PO Boxes and Military Addresses

Some shipping services may not be able to deliver to PO Boxes, APO/FPO addresses, military installations, or other restricted locations.

If our shipping provider cannot deliver to the address supplied, we may contact you to request an alternative physical address.

Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other government charges depending on the destination country and applicable regulations.

Where duties or taxes are included in the shipping method or collected at checkout, this will be indicated during checkout.

Where such charges are not included, the recipient may be responsible for paying applicable import duties, taxes, or customs-related charges required by local authorities or the carrier.

Customs processing is controlled by government authorities and carriers and may occasionally cause delivery delays.

If additional information is required to clear your package through customs, please respond promptly to requests from the carrier or customs authority.

Delayed Shipments

International shipping occasionally experiences delays that are outside CoreShe's direct control.

Possible causes include:

  • Customs inspections
  • Carrier congestion
  • Severe weather
  • Public holidays
  • Flight or transportation disruptions
  • Local delivery disruptions

If your order has not arrived 30 days after the shipment date, please contact us at support@coreshe.shop.

We will review the tracking history and work with the shipping provider to determine the appropriate resolution, which may include a replacement shipment or refund when appropriate.

Tracking Has Not Updated

Tracking information may occasionally pause while an international parcel is moving between carriers.

If your tracking information has shown no meaningful update for 14 business days or longer, please contact us.

We will investigate the shipment with the carrier.

If the shipment is confirmed lost or cannot reasonably be delivered, we will work with you on an appropriate resolution, such as a replacement or refund.

Lost Packages

If the carrier officially reports your shipment as lost, abandoned, or undeliverable through no fault of the customer, please contact us at:

support@coreshe.shop

We will review the shipment and arrange an appropriate resolution after confirming the circumstances with the carrier.

Package Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, we recommend first:

  1. Checking around your delivery location.
  2. Asking household members, neighbors, front desk staff, or building management.
  3. Checking any secure parcel locker or mailroom.
  4. Contacting the local delivery carrier using your tracking number.

If you still cannot locate the shipment, contact us at support@coreshe.shop as soon as possible.

We will assist you in reviewing the delivery information and, where appropriate, opening an inquiry with the carrier.

Cases where the carrier confirms successful delivery may require additional investigation before a replacement or refund can be considered.

Failed Delivery Attempts

Some carriers may make more than one delivery attempt or hold the package temporarily at a local collection point.

Customers are responsible for following carrier instructions regarding:

  • Redelivery
  • Package collection
  • Address verification
  • Customs documentation

If a shipment is returned because the customer did not respond to repeated carrier delivery attempts or failed to collect the package within the required period, additional shipping charges may apply if the customer requests reshipment.

Pre-Order Items

Products offered on a pre-order basis will display an estimated availability or shipping date on the product page.

Pre-order dates are estimates and may occasionally change due to production schedules, quality-control requirements, transportation delays, or unusually high demand.

Once a pre-order item becomes available, we will aim to prepare it for shipment as quickly as possible.

If an order contains both in-stock and pre-order products, the entire order may be held until all items are available for shipment unless otherwise stated.

If you would prefer in-stock products to be shipped separately, please contact support@coreshe.shop. Additional shipping charges may apply.

Contact Us

If you have questions about your shipment, tracking information, delivery status, or this Shipping Policy, please contact our Customer Support team.

Brand: CoreShe
Legal Business Name: CORESHE GLOBAL LIMITED
Customer Support Email: support@coreshe.shop
Customer Support Phone: +1 507 400 3654

Registered Business Address:
CORESHE GLOBAL LIMITED
RM 322 UNIT 3, 18/F, BLOCK A
HANG WAI IND CENTRE
6 KIN TAI STREET
TUEN MUN, HONG KONG